Safe and Efficient Care Limited
Frequently Asked Questions (FAQ)
"About Our Services"
Q: What is domiciliary care?
A: Domiciliary care, also known as home care, is a service that allows individuals to receive personal and practical support in their own homes. This can include help with daily tasks such as washing, dressing, cooking, medication, and companionship.
Q: What types of services do you offer
A: We provide a wide range of services including personal care, medication support, meal preparation, mobility assistance, companionship, housekeeping, and support with appointments or errands.
Q: Who can benefit from domiciliary care?
A: Our services are suitable for older adults, people living with disabilities, individuals recovering from illness or surgery, and anyone who needs extra support to remain independent at home.
Care Plans and Staff
Q: How do you create a care plan? A: Each care plan is personalized following an initial assessment. We work closely with the client, their family, and any relevant professionals to ensure all physical, emotional, and social needs are met.
Q: Are your carers qualified and trained?
A: Yes. All our carers undergo rigorous background checks and receive ongoing training in areas such as first aid, dementia care, safeguarding, manual handling, and infection control.
Q: Will I have the same carer every day?
A: We strive to provide continuity by assigning a regular team of carers. While there may be occasional changes due to scheduling, we ensure any new carer is introduced properly and fully briefed.
Get in touch
Getting Started
Q: How do I arrange care for myself or a loved one?
A: Simply contact us by phone or email to schedule a free, no-obligation assessment. We'll discuss your needs and preferences, and help set up the most suitable care plan.
Q: How quickly can care be arranged?
A: We aim to set up care as soon as possible—often within 24 to 72 hours after assessment, depending on the complexity of care needed.
Q: Do you provide care during evenings, weekends, or overnight?
A: Yes, we offer flexible care services 24/7, including overnight stays, live-in care, and short-term respite care.
Costs and Payments
Q: How much do your services cost?
A: Costs depend on the level of care and frequency of visits. We provide a clear and detailed breakdown during the initial consultation. There are no hidden fees.
Q: Can I get help with funding?
A: Yes. Some clients may be eligible for financial support through local authorities or other funding schemes. We can help guide you through the application process.
Additional Questions
Q: Is your service regulated?
A: Absolutely. We are registered and regulated by the [i Care Quality Commission (CQC), ensuring we meet high standards of quality and safety.
Q: What if I want to make changes to my care plan?
A: We regularly review care plans and encourage open communication. If your needs change, we can adjust your care plan accordingly with ease.
Q: Who do I contact in case of concerns or emergencies?
A: Our office team is available during business hours, and we have an out-of-hours contact number for emergencies. All clients and families receive these contact details upon starting care
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